FAQ

At Mumsy Natural®, we’re here to support mothers on their breastfeeding journey—making it easier, more comfortable, and more joyful. With thoughtfully developed products and compassionate care, our goal is to stand by your side through every step of this beautiful bond. 

When it comes to baby care, we believe in the power of natural and edible-grade ingredients to gently protect and nourish delicate skin. Our formulas are crafted to provide effective care without compromise—because your baby’s health and comfort is our highest priority. 🌿💚 

After each feeding, gently cleanse the nipple area with Mumsy Natural® Nipple Cleanser Lotion. Then, apply Mumsy Natural® Nipple Cream to clean, dry skin. 

We do not recommend applying breast milk, sesame oil, St. John's wort oil, olive oil, margarine, clay, or baking soda to the nipple area. Oils like olive oil have a high pH and acidic profile, and their oleic acid content can disrupt the skin barrier and increase the risk of fungal growth. 

Many mothers ask this to ensure our products are safe for their babies. Rest assured: our nipple cream is food-grade, natural, and safe. It contains no added fragrance or taste, and all ingredients are dermatologically tested. 

However, as a regulated brand, we recommend gently wiping the nipple with sterile water before nursing as a general hygiene measure—especially in cases where basic hygiene may be overlooked. If you maintain good hygiene, wiping is not mandatory. 

We’ve seen greater satisfaction among mothers who use both together. The cleanser enhances the effectiveness of the cream. If your nipples are irritated or have open wounds, we highly recommend using the cleanser. 

This is often linked to prior use of products like baking soda solutions, synthetic pads, silver cups, or raw oils (olive oil, lanolin, etc.) that damage the skin barrier. 

Mumsy Natural Nipple Cream is not a medical treatment and is not suitable for active infections. 

Stop using other products and switch to sterile water for cleaning. If needed, use a small amount of our Natural Diaper Cream to calm inflammation before returning to nipple care with our cleanser and cream. 

No! These pearl-like particles are natural plant oils that solidify in cold temperatures. Gently rub between your fingers; the cream will melt and apply smoothly. Store your products at room temperature (25°C) in a cupboard away from extreme heat or cold.  

Some experienced mothers start weeks before delivery. We recommend starting a few days before birth—once a day is enough.

Some mothers have sensitivities to lanolin due to pesticide residues, animal-derived proteins, or wool allergies. Our goal is to keep our products safe and inclusive for all mothers. 

Yes! Our products are multipurpose: 

Nipple Cream: 

• Lubricant for breast pump comfort 
• Extra protection during diaper changes 
• Cracked lips, dry cheeks, cuticles 
• Minor scrapes, redness, and insect bites 
• Soften cradle cap before shampooing 

Nipple Cleanser Lotion: 

• Post-shave soothing toner for parents 
• Gentle cleansing for diaper area 

Natural Diaper Cream: 

• Dry, irritated skin (infants and adults) 
• Sunburn, mild burns, mosquito bites 
• Elderly care, under-breast irritation 

Avoid using our nipple products on areas with active eczema. For sensitive skin or atopic-prone babies, use our Natural Baby Shampoo and Moisturizing Baby Body Lotion first. 

Do not use silver nipple shields or silicone nipple shields with our breastfeeding products. These can cause nipple confusion and do not resolve the underlying causes of pain or irritation. 

A brief stinging sensation at the start of a feed is normal. Ongoing pain may suggest incorrect latch. We recommend consulting a lactation expert or reaching out to our certified consultant via Instagram (available during working hours only). 

Please note: Our consultant does not offer advice on formulas, bottle-feeding, medical diagnoses, or prescription treatments. 

If the skin is broken from biting, consult your doctor. Our cream is not a substitute for medical treatment of bacterial or fungal infections. 

It’s perfect for: 

• Minor scrapes, bug bites, dryness 
• Lips, hands, cheeks, elbows 
• After-sun redness, mild burns 

Use it year-round for quick, mess-free comfort. 

We don’t recommend rosewater on heat rash. It can block pores and worsen symptoms. Use Mumsy Natural Heat Rash Lotion instead—a soap-free formula that calms itch and keeps pores clean. 

Natural ingredients are minimally processed, free of synthetic additives, and retain their full botanical integrity. They offer safe, effective care and support long-term health and well-being. 

Try our Natural Baby Shampoo and Moisturizing Baby Body Lotion. These formulas support delicate skin and help reduce dryness. 

Apply Nipple Cream to soften flakes, gently comb, then wash with our Natural Baby Shampoo. 

Your baby’s skin is home to millions of beneficial microbes. Prebiotics feed these microbes, helping the skin barrier stay strong and healthy. Our products contain inulin and botanical proteins that support this balance. 

Compared to adults, baby skin is: 

• 30% thinner 
• More prone to water loss 
• Still developing its protective barrier 

Daily hydration is essential. Our lotion locks in moisture for up to 96 hours while reinforcing the skin’s natural defense. 

We use unrefined, additive-free, preservative-free ingredients. Every formula is dermatologically tested for safety and efficacy. 

Browse our online store or contact us directly. We’re here to help.